Warranty Policy

perform reliably in the field. If a manufacturing defect prevents yours from doing that, we'll make it right.

What's Covered

All Mobi Garden prodlucts purchased directly from us mobigarden.com carry a Limited Lifetime Warranty against defects in materials and work-manship to the original purchaser, for the intended life of the product under normal use.

Covered defects include:

Structural failures originating from manufacturing (welded seams, framework joints, load-bearing connections)Material defects present at or near the time of purchase (delamination, valve malfunction, pole section failure)Waterproof coating failure not caused by abrasion, chemical exposure, or improper care

This warranty is non-transferable and applies to the original purchaser only, with proof of purchase from an authorized Mobi Garden channel.

What's Not Covered

The following are explicitly excluded from warranty coverage:

Punctures, cuts, abrasions, or tears caused by field use, sharp objects, or improper storage

UV degradation, fading, or material breakdown due to age and environmental exposure

Damage caused by improper setup, exceeding load ratings, or use outside the product's intended purpose

Mold, mildew, or odor resulting from storage while wet or improperly dried

Normal wear on high-friction contact points (zipper pulls, pole ferrules, fabric floors)

Damage resulting from repairs or modifications not authorized by Mobi Garden

How to Submit a Claim

We do not require you to ship your product back to us. Claims are assessed remotely.

Email SUPPORT@MOBIGARDEN.COM with the subject line: Warranty Claim -[Order Number]

Include the following:

Your order number and date of purchase

A description of the issue

Clear photos or a short video demonstrating the defect (multiple angles)

Our team will respond within2 business days with a determination.

If your claim is approved, we will ship a replacement component or replacement unit to you directly- no return of the original product isreguired.

Claim Outcomes

Warranty resolutions are determined at Mobi Garden's discretion and may include:

Replacement of the defective component (e.g., pole section, valve, buckle)

Replacement of the full product if the defect cannot be addressed with a component

Store credit equal to the original purchase price if the product is discontinued

We do not offer cash refunds through the warranty process, For returns within 60 days of delivery, see our Return & Refund Policy.

Repair Services

Mobi Garden does not currently offer paid repair services. If your darnage falls outside warranty coverage, we recommend consulting localoutdoor gear repair specialists. We will update this page when in-house repair services become available.

Limitations

This warranty gives you specific legal rights. You may also have other rights that vary by state.

Mobi Garden is not liable for any incidental or consequential damages, This warranty does not cover damage resulting from commercial use, rental, or use by parties other than the original purchaser.

Products purchased through unauthorized resellers lincluding secondhand marketplaces) are not eligible for warranty coverage.