Shipping Policy

Last updated: September 14, 2026

Order Processing

Orders are processed within 2–4 business days after order confirmation, Monday through Friday, excluding public holidays. During peak season (April through August), processing may require an additional 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates and Estimated Delivery

Shipping Method	Estimated Delivery	Cost
Standard shipping on orders of $99 or more	6–10 business days	Free
Standard shipping on orders under $99	6–10 business days	$12 flat rate

Delivery estimates begin on the date your order ships, not the date it is placed. Actual transit times may vary depending on the destination, carrier schedules, customs processing, severe weather, service disruptions, or other circumstances outside our control. Any applicable shipping charge will be displayed at checkout before you complete your order.

Import Duties and Taxes

Orders shipped to the United States are delivered duty paid, and you will not be charged additional customs duties upon delivery.

For orders shipped to Canada and Australia, applicable customs duties, import taxes, or other fees may vary depending on the destination, order value, and local regulations. If these charges are not collected at checkout, they may be the responsibility of the recipient and may be collected by the carrier or local customs authority before or upon delivery.

Order Tracking

When your order ships, you will receive a confirmation email containing a tracking number. Please allow 24–48 hours for the carrier to activate the tracking record. If tracking shows no movement for more than 3 business days beyond the estimated delivery window, contact support@mobigarden.com with your order number.

Shipping Address Accuracy

Please enter a complete and accurate shipping address at checkout. Mobigarden is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer. If you need to request an address correction after placing an order, contact support@mobigarden.com immediately. Address changes cannot be guaranteed once an order is being processed or has shipped.

Lost or Damaged Packages

If your order arrives damaged, photograph the package and its contents and contact us within 7 days of delivery. We will work with the carrier and resolve the issue. If your package has not arrived within 5 business days after the estimated delivery date, contact us so we can investigate with the carrier.

Shipping Destinations and Restrictions

We currently ship to eligible addresses in the United States, Canada, and Australia. Available shipping services, estimated delivery times, and final shipping charges are shown at checkout based on your delivery address. We do not currently ship to countries or regions outside these supported destinations.

We do not currently ship to P.O. boxes. Certain remote or restricted locations may not be eligible for delivery. If shipping is unavailable for your address, this will be indicated at checkout.