นโยบายการจัดส่งสินค้า

Order Processing

All orders are processed within 1–2 business days of order confirmation, Monday through Friday.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once an order has entered the fulfillment process, we may not be able to make changes to the products, quantities, or shipping address. If you need assistance, please contact us as soon as possible.

Shipping Rates and Estimated Delivery

Delivery estimates begin from the date your order ships, not the date the order is placed. Processing time and shipping time are separate.

Estimated delivery times are provided for reference only and are not guaranteed. Actual transit times may vary due to carrier schedules, severe weather, peak shipping periods, service disruptions, or other circumstances outside our reasonable control.

The final shipping method and shipping charge available for your order will be shown at checkout before payment is completed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and available tracking information.

Please allow approximately 24–48 hours after receiving your shipping confirmation email for the carrier's tracking system to update.

If your tracking shows no movement for more than 3 business days beyond the estimated delivery window, please contact support@mobigarden.com and include your order number.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, street address, building or unit number, district, province, postal code, phone number, and other contact information before completing your order.

MOBI GARDEN is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, contact support@mobigarden.com as soon as possible.

We will make reasonable efforts to update the address, but changes cannot be guaranteed once the order has entered processing or has already shipped.

Lost Packages

If your package has not arrived within 5 business days after the estimated delivery date, please contact us with your order number and tracking information.

Our customer service team will review the shipment status and work with the carrier to investigate the delivery.

Investigation and resolution times may vary depending on the carrier and delivery circumstances.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue efficiently, please provide:

• Your order number
• Photos of the outer shipping package
• Photos of the damaged product and packaging
• A brief description of the issue

Once we receive the required information, our team will review the case and determine the appropriate resolution.

Shipping Restrictions

This store currently ships only to eligible addresses within Thailand.

Certain remote, restricted, or hard-to-reach locations may not be eligible for standard delivery. If delivery is unavailable to your address, the applicable shipping option will not appear at checkout.

International shipping is not available through the Thailand market at this time.

Delivery Delays

Although we work with our shipping partners to provide reliable delivery estimates, occasional delays may occur because of severe weather, carrier network disruptions, peak holiday periods, natural disasters, or other circumstances outside our control.

If you believe your shipment has been significantly delayed, please contact our customer service team so we can help investigate the status of your order.