Last updated: September 10, 2026
Return Eligibility
Products purchased directly from mobigarden.com may be returned within 60 days of delivery.
For a standard return, the product must be:
- Unused, unwashed, and in its original condition, with no signs of wear, dirt, damage, or odor.
- Returned with all original components and packaging, including any stuff sacks, straps, stakes, and documentation.
- Purchased directly from mobigarden.com. Products purchased from a third-party retailer must be returned to the original place of purchase.
How to Return an Item
- Email support@mobigarden.com with your order number, the item(s) you wish to return, and the reason for the return. If the item is defective, damaged, or incorrect, please include clear photos of the issue.
- Our support team will reply within 1–2 business days with a Return Authorization number (RA#), the return address, and shipping instructions.
- Pack the item securely in its original packaging and write the RA# clearly on the outside of the package.
- Ship the package using a trackable carrier and follow the return instructions provided by our support team.
- Once the return is received and inspected, we will process an approved refund within 5–7 business days.
Return Shipping Costs
- Mobigarden covers return shipping when the return is caused by a defective product, an item damaged in transit, an incorrect item, or another confirmed product-related issue.
- The customer covers return shipping for change-of-mind returns, an incorrect size, color, or model selected by the customer, or any other customer-related reason.
Refunds
Approved refunds are issued to the original payment method. After we process the refund, please allow an additional 3–5 business days for your bank or card provider to post the credit.
Original outbound shipping charges are non-refundable for customer-responsibility returns. If the return is due to a confirmed product issue or our error, you will not be charged return shipping.
Exchanges
To exchange an item, please return the original item and place a separate order for the replacement. This is the fastest way to secure the item you want. For assistance, contact support@mobigarden.com.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at support@mobigarden.com and include photos of the issue. Once confirmed, we will provide a prepaid return label and arrange a replacement or full refund at no cost to you.
For product issues that arise after the return window, please contact our support team for warranty assistance.
Non-Returnable Items
- Items marked “Final Sale” at the time of purchase.
- Items showing visible use, wear, washing, damage, dirt, or odor, unless the return is for a confirmed product issue.
- Returns initiated more than 60 days after delivery.
- Items not purchased directly from mobigarden.com.
Promotions and Discounts
Discounts and promotions cannot be applied retroactively to completed orders. Discounted items remain eligible for return under the conditions above unless they were marked “Final Sale” at the time of purchase.